Hengke Ceramic Co., Ltd. ("Hengke Ceramic", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website or contact us through any channel.

If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at [email protected].

Information We Collect

What data we gather and why

We collect information in the following ways: information you provide to us directly, and information collected automatically when you use our website.

Information You Provide
Name, company name, job title, email address, phone number, country, and any message content submitted through inquiry forms, email, or WhatsApp.
Automatically Collected
Browser type, operating system, referring URLs, pages visited, time spent on pages, and general geographic region (country/city level) via analytics tools.
Communication Records
Records of correspondence including emails, WhatsApp messages, and any attachments you share with us in the course of a business inquiry or order.
Technical Data
IP address (anonymized where possible), device identifiers, and session tokens used for website security, spam prevention, and performance monitoring.
We do not collect sensitive personal data such as financial account numbers, government ID numbers, health information, or any data from individuals under the age of 18.

Form Data & Inquiries

How we handle the information you submit

When you submit an inquiry form, request a quote, or download a product catalog, we collect the contact and business information you provide. This information is used solely for the following purposes:

  • Responding to your inquiry -- to provide product information, pricing, technical specifications, or samples as requested.
  • Processing quotations and orders -- to prepare and send quotes, confirm order details, and manage shipment documentation.
  • Technical and after-sales support -- to follow up on product performance, provide installation guidance, or resolve any issues.
  • Business communication -- to send product updates, new specifications, or relevant technical documents that may be of interest to you.
We will never sell, rent, or share your contact information with third parties for marketing purposes. Your inquiry data is used only to serve your business needs.

Form submissions are stored in our CRM system and email servers. Data is retained for as long as necessary to maintain the business relationship, and for a maximum of 5 years after the last meaningful contact, unless you request earlier deletion.

Cookies & Analytics

How we track website usage and performance

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our content.

Cookie Type Purpose Duration
Essential Required for basic website functionality, security, and form submissions. Cannot be disabled. Session
Analytics Collects anonymized data on page views, traffic sources, and user behavior via Google Analytics or similar tools. Helps us improve content and navigation. Up to 2 years
Performance Monitors page load speed and technical errors to maintain website quality. 30 days
Preference Remembers your language preference or region selection to improve your experience on return visits. 1 year
Analytics data is anonymized and aggregated. We do not use analytics tools to identify individual visitors or link browsing behavior to personal contact information collected through forms.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our website. For more information on managing cookies, visit aboutcookies.org.

Data Protection

How we keep your information secure

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL/TLS encryption -- all data transmitted between your browser and our website is encrypted using industry-standard HTTPS protocols.
  • Access controls -- personal data is accessible only to authorized staff who require it to respond to your inquiry or process your order.
  • Secure storage -- contact and order data is stored in password-protected systems with regular security reviews.
  • No third-party data sales -- we do not transfer, sell, or share your personal data with any external parties for commercial purposes.
  • Third-party processors -- we may use trusted service providers (e.g., email platforms, CRM systems) who are contractually obligated to protect your data and use it only as directed by us.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Your Rights

What you can ask us to do with your data

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will respond to any request within a reasonable timeframe.

Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If any information we hold is inaccurate or incomplete, you have the right to request correction.
Right to Deletion
You may request that we delete your personal data, subject to legal or contractual obligations we may have.
Right to Opt Out
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in any email.

To exercise any of these rights, please contact us using the details in the section below. We will respond to your request within 30 days.

Contact Us

Questions about this policy or your data

If you have questions, concerns, or requests related to this Privacy Policy or the personal data we hold about you, please reach out to our team. We are committed to addressing all privacy-related inquiries promptly and transparently.

Hengke Ceramic Co., Ltd.

Privacy & Data Inquiries
Zibo, Shandong, China · Est. 2006

[email protected]
+86 156 8929 2777
WhatsApp: +86 156 8929 2777
Response Commitment
Within 24 hours
Privacy requests: within 30 days

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. We will post the updated version on this page with a revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.